Enhancing passenger experience through improved customer service, ticketing, real time information,and operational efficiency

Government is pumping billions of dollars into new transport infrastructure.

Customer experience is critical in ensuring patronage increases to receive the best ROI and to avoid these assets becoming underutilised.

Real time information, utilisation of customer feedback and data, ticketing and payment innovation and customer perception of public transport are some of the key factors that will ultimately drive customer satisfaction.

Draw on the expertise of 24+ customer focused industryleaders from a range of modes of transport, public and private, including:


SimonReed, Head of Bus Systems and Technology, Transport for London


XavierBrice, CEO, Sustrans


SamYousiff, Manager, Customer Operations and Innovation, Qantas


JordanaBlank, GM Product Development and Innovation, Public Transport Victoria


RoystonLim, General Manager, Customer Strategy and Innovation, Virgin Australia


Dr ElliotFishman, Director, Institute forSensible Transport


DouglasHowe, Principal Manager - Solution Design & Contract Management for OpalElectronic Ticketing System, Transportfor NSW


EmiliePerrot, Director Customer Experience,Yarra Trams


TristanSender, CEO, GoGet Carshare

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